How to Write a Resume That WILL Get You Noticed
So, for the last month and a half I’ve been sending out resume after resume. This resume is typically seen by others who build resumes as having too much information; however, when I’d used it in the past it has so much information it was praised by employers because it answered questions before they were asked — namely, what the company did and details about my duties there.
I felt it provided much needed relevant information. It does – but apparently, with the number of applications received for each position, employers just do not have time to read your entire work history in novel form.
So, based on information I’ve learned from WorkSource as well as my own twists and turns – I’m writing what I’ve found about writing an effective resume.
When you see the list of requirements, pay attention. Then on your “Skills Summary” section, list a reason why you fit each and every one of those requirements. . . If they’re looking for something specific, be short and sweet — and show them YOU’RE something specific.
So far, I’ve gotten a call back on every single one of the custom resumes. And I have gotten a job off of them, just not a job I want – and its only Seasonal.
Here it is:
Objective: Seeking the Dispatcher Position at [omitted company name] to contribute my 10 years of excellent customer service skills, charming intellect and outgoing people skills to further support your role as major Northwest aggregate supplier.
- Ten Years Quality Sales and Customer Service Experience
- Part of the customer service team that won the JD Powers Award for “Highest Customer Service” for three years
- Over 20 years proficient computer experience, 10 of which in a professional setting
- Achieved multiple awards for recognition from the “Voice of the Customer” satisfaction surveys with perfect scores as graded by the customer
- Received several “Kudos” notes from customers raving about the customer service I provided
- Strong Attention for Detail
- Knowledgeable of the various types of aggregate
- Recognition for completing Three Years with Perfect Attendance at T-Mobile
Customer Service Representative, II – Special Account Care
T-Mobile USA Bellingham, WA September 2007 – December 2010
Worked directly with Front line Employees to manage employee and “high-level security/celebrity” accounts as well as monitor and maintain demo accounts for retail and partner locations. Part of a team of 30 people in control of over 40,000 “Special” accounts. Completed offline tasks with billing, account set-up and activations. Took on responsibilities to reduce company costs by working with team leaders in different departments to increase communications and lead a drive to increase department efficiencies. Performed a perfect balance of keeping the Customers, Employees and Owners (C.E.O.) interests in mind through all decision making processes to reach maximum productivity and customer satisfaction.
Dispatcher/Telecommunications Service Representative
Parker Corporate Services/Whatcom Security Bellingham, WA March 2005 – August 2007
Operated the graveyard dispatch center for Whatcom Security between Whatcom and Skagit Counties working between alarm companies, the Quality Control Supervisor and the guards to ensure safety. Maintained a log of hourly guard check-ins. Worked as an answering service operator taking/delivering messages, setting appointments, and dispatching on-call representatives for over 4,000 various companies between Whatcom and King counties including many local hospitals, doctors, psychiatrists, hospice, ambulance services, plumbers, roofers, and local tow truck companies.
Call Center Floor Supervisor
Charitable Aid, Inc Bellingham, WA June 2001 – April 2005
Supervised a busy call center of 16-72 representatives. Ensured top quality sales and boosted performance through daily monitoring and coaching. Continuously monitored statistic reports to seek out areas of improvement and implemented one-on-one training to support and encourage sales growth. Ran the UNIX dialer operating software to recycle, rebuild and load lists. Operated as temporary Site-Director and IT Specialist when the need for them to leave town arose. Other positions held include Quality Assurance Manager, Quality Assurance Representative, Trainer, HR Manager, and Telemarketing Sales Representative.
High School Diploma Nooksack Valley High School Everson, WA
Business Law Shoreline Community College Shoreline, WA
Psychology Whatcom Community College Bellingham, WA